Refund policy

Request a full refund within 14 days

For a SweepTally Pro license purchased directly from Pytrel Systems LLC, you may request a full refund within 14 days after the verified payment time. This applies to the $199 12-month license, the $349 perpetual Pro v1 license and a separately purchased renewal.

You may download, activate and try the app during this period. You do not have to leave it unused, and no physical return is required. A reason is helpful for improving the product, but is not required for a request within the window.

Takeoff subscriptions and cancellation

You may request a full refund of your first SweepTally Takeoff subscription payment within 14 days of verified payment. Trying the workspace does not remove this protection. Email ops@pytrel.com with your account email and payment reference; never send a password or full card details.

Takeoff renews at $99 monthly or $999 annually according to your selection. Cancel future renewals through Billing in your account. Access normally continues through the paid period. Cancellation is separate from a refund request; renewal charges are not automatically prorated or refundable simply because you cancel after renewal. Report duplicate charges, non-delivery or persistent defects for review even outside the first-payment window. Applicable legal rights always remain.

A refund ends the access funded by that payment. You may keep your business records and previously exported customer documents. Contact us for help obtaining stored records.

How to request it

1. Email ops@pytrel.com with “SweepTally refund request” in the subject.
2. Include the email used at checkout and your purchase date. A receipt or order reference helps us identify the payment.
3. Tell us which purchase you want refunded if you have more than one. Keep your license key, private download link, passwords and full card details out of the message.

The time you send the request determines whether it is within the 14-day window. A delay in our reply does not make an on-time request late. We may ask for limited information to verify that you are the purchaser.

What is refunded and how

A qualifying full refund returns the amount paid for that license, including purchase taxes we collected. We do not deduct a restocking or download fee.

After verifying the request, we confirm the refund by email and submit it through Stripe without undue delay and within any time required by applicable law. Refunds return to the original payment method where supported. If that method cannot receive the refund, we will work with the payment provider to resolve it securely.

Your bank or payment provider controls when the credit appears. Stripe states that card refunds commonly appear about 5–10 business days after submission, though timing varies and a recent payment may instead disappear as a reversal. See Stripe’s refund guidance.

What happens to the license

When we issue a full refund, permission to use that license ends. Stop using the refunded app copy and remove or retire its copies and license key. You may keep your own data, business records and customer proposals already created.

Our online service blocks another download or license delivery for a fully refunded purchase. Downloaded copies work locally, so this is not a promise that an offline copy will be remotely erased or immediately disabled. Your obligation to stop using the refunded license still applies.

Delivery problems, duplicate charges and later requests

If a payment is still processing, delivery is delayed or a private link has expired, contact us or use purchase recovery. Do not buy again just to fix a download problem.

Report duplicate charges, non-delivery, a materially misdescribed product or a persistent technical problem even if more than 14 days have passed. We will review the issue and provide a correction, refund or other remedy where appropriate or required by law.

The Pro v1 plans have no recurring subscription or automatic renewal to cancel. A 12-month license expires automatically; purchasing another term is optional. Expiry alone does not create a prorated refund for a term already used.

Your legal rights remain

This is our voluntary refund policy, not a limit on non-waivable rights you may have under consumer, digital-content, payment-card or other applicable law. You may have remedies beyond this 14-day window. Contacting us does not waive your right to raise a lawful payment dispute or extend a bank’s dispute deadline.

See the license and terms for the full purchase agreement.