REFUNDS

Cancellation, support and refunds.

For every paid purchase, delivery is handled through Stripe and email delivery to your checkout address. We stand behind delivery and activation reliability.

Annual plan

Annual access is billed for a 12-month term and begins at payment. If your access keys do not activate as described, we will help with recovery and re-fulfillment before any refund review.

Perpetual plan

Perpetual purchases are a one-time license grant. For quality or activation issues, request help first; we evaluate each support case in good faith based on the facts and delivery status.

Standard refund criteria

• Delivery not received: Provide your checkout email and proof of payment, and we will re-run fulfillment or investigate the Stripe event.
• Technical access issue: Provide device, browser, and support details; we will attempt remediation or send replacement access.
• Commercial mismatch: If the package does not match the plan description you purchased, we will resolve it before deciding whether a refund is appropriate.

Request process

Send refund requests to ops@pytrel.com with:

• Checkout email and date
• Stripe invoice number or payment method details
• Brief description of what blocked fulfillment

Important note

This policy is designed around delivery reliability first. In all cases, we review each request with your support and delivery history before final decision.